frequently asked question

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Frequently Asked Question

01. Are there any setup fees?
Absolutely not — there are no upfront fees of any kind. We will get paid ONLY if you get paid.
02. Are your fees per–claim or per practice?
We do offer both models tailored to each practice, please contact us for customized solutions
03. Do I need to set up an account with a clearinghouse?
Yes you will need to set up a Clearing house and we prefer Office ally.
04. How long it will take to setup my practices ?
The usual time is 15 days to set up any practices, we do offer faster service upon request.
 
05. Which medical specialties you provide service ?
We offer our services to most specialties, Our large service volume lies in ABA and therapy Based practices please call us for more information.
06. Is this a long-term commitment ?
The contract period is for one year, if you don’t like our services, you can cancel it at any time.
07. Do you send electronic claims to all the payers ?
Yes. We will send electronically as long as the payer accepts it.
08. Do you send appeal to payers?
Yes. Our mission is to get paid the first time we send the claims.
09. Can you transfer information from my existing system ?
Yes. Our technical team will be able to transfer data from most of the systems.
10. Can I transfer information if I cancel my service
Absolutely Yes. All the information belongs to your practice will be transferrable.
11. Do I need to pay for the software ?
Yes, the rates customized the services you opt.
12. Do you have a Practice Management Software (PMS) ? What's the subscription cost?
Yes, we do have a PMS that covers ( billing, scheduling, and payroll) all the above features. Reach out to us to know customizable rates for your practice.
13. Does your system have EMR ?
Yes. Our Practice Management system is integrated with major EMR system.
14. I am already using an EMR system; can I use your service ?
Absolutely Yes. We work with any EMR system in the industry.
15. Is you company HIPPA compliance ?
Yes. We have procedures and policies in place to comply with HIPPA regulations.
16. Whom do I contact if I have question on my practice billing ?
Each practice is assigned with an account executive to answer any questions.
16. Whom do I contact if I have question on my practice billing ?
We send two statements to patients with same balance in the interval of 30 days.
17. How many statements you send to the patients ?
We send two statements to patients with same balance in the interval of 30 days.
18. Do you call the patients ?
Yes. We call patients if necessary to get the claims paid.
19. Do you answer patient calls ?
Yes. We provider our toll free numbers to patients.